Give your residents somewhere to belong.
Same Street is a warm online community for people living in UK care homes. Safe, free, and designed to reduce loneliness — one connection at a time.
Get in touchWhat we have in place
What Same Street gives your home.
Same Street works alongside your existing activities programme — not instead of it. It gives your residents somewhere to belong, your staff a genuine support network, and your managers something real to show a CQC inspector.
Same Street also supports staff-assisted use. Where a resident cannot independently use a phone, tablet or computer, a member of your team can record mood check-ins, record a consent decision given verbally or on paper, and submit a Wisdom Bridge connection request on the resident's behalf from the care home dashboard. Every assisted entry is logged and attributed to the assisting staff member, with the type of assistance given — giving you a clear, auditable record for safeguarding and CQC purposes.
A community open to everyone
Residents, families, community members, and wisdom seekers all use the same platform. Life situation matching, support groups, Common Ground occupational matching, Wisdom Bridge mentoring, peer friendships, private messaging, and a community calendar — open to all, designed for older adults.
Common Ground — occupational matching
Any member can connect with others who walked the same professional path. A retired nurse with a retired nurse. A former teacher with a former teacher. Professional identity does not disappear when someone moves into care — and Same Street gives it back.
Intergenerational connection
Through Wisdom Bridge, any member can become a mentor to younger people navigating career choices, loss, and major life decisions. Residents gain purpose. Wisdom seekers get real human guidance, not internet advice. Fully safeguarded and structured.
Volunteering — in person or online
Any member on Same Street can opt in to volunteer — not just community members. Residents, families, wisdom seekers — anyone. Volunteers choose in-person, digital, or both. Care home staff can search the volunteer pool directly from their dashboard.
Digital confidence, step by step
Digital Neighbour connects any member with a volunteer for one-to-one tech help. Members can also take personalised digital safety quizzes — adaptive difficulty, built around what they specifically need help with, with answers cited from Action Fraud, Take Five, NCSC, and Age UK.
CQC evidence, built in
Every interaction is timestamped, attributable, and exportable. Staff-assisted entries are logged and attributed. Give inspectors a verifiable record of resident social engagement and digital inclusion. Currently evidences 21 of 34 Single Assessment Framework quality statements.
A real support network for your staff
The Shift Support Room gives your team anonymous peer support across UK care homes — including a Grief and Loss tab with resources from St Christopher's Hospice, Cruse, and Marie Curie. Activities Exchange surfaces peer-validated ideas from coordinators at other homes. Training Peer Matching connects staff with a peer or finds a relevant course via AI.
Private peer forums for managers
CQC Improvement Rooms are anonymous discussion spaces grouped by rating — Inadequate to Requires Improvement, Requires Improvement to Good, Good to Outstanding. Share what is working, learn from homes on the same journey. Home names are never shown.
"When you've walked the same street, you understand."
That's the idea behind Same Street. People don't need to explain themselves here — they just find someone who gets it.
How it works
No contract, no commitment. Just a simple introduction.
Get in touch
Email us at carehomes@samestreet.co.uk to express interest. We'll respond within one working day.
We send you an information pack
Everything your residents, families, and staff need to understand Same Street — what it is, how it works, and how we keep people safe.
Introduce it to residents
Share it at your discretion. Residents sign up independently and free of charge. No commitment required from your home.
Stay in touch
We're a small team and genuinely want to hear how it's going. Your feedback shapes how Same Street grows.
Common questions
Is there a cost for care homes?
No. Same Street is free for care homes. We are at an early stage and focused on building something genuinely useful — your residents using it and your feedback shaping it is all we ask for now.
Does it work for residents who are not tech-confident?
Yes. Staff can help residents sign up and get started, building early confidence. From there, Digital Neighbour connects them with a volunteer for one-to-one support in a specific area of technology or generally. For those who prefer to learn independently, personalised digital safety quizzes let them describe their background and what they need help with — the quiz is then built specifically around their context and level, with adaptive difficulty. Every answer comes with an explanation of why it is right or wrong, cited from credible sources like Action Fraud, Take Five, NCSC, and Age UK. Over time they can track their progress, see their weakest areas, total questions answered, and how they have performed across each topic — building genuine digital independence and confidence in baby steps.
Is Same Street free for residents?
Yes, completely. There is no charge to join or use the platform.
Do we need to sign a contract?
No. There is no formal commitment required. Care homes can simply recommend Same Street to residents and families.
How do you handle safeguarding?
We have a published safeguarding policy. Concerns can be reported to us at safeguarding@samestreet.co.uk and we respond within one working day. We signpost to Samaritans and other services where appropriate.
What data do you collect from residents?
We collect only what is necessary to run the platform. We are registered with the ICO and comply with UK GDPR. Our full privacy policy is available at samestreet.co.uk/privacy.
Can family members join too?
Yes. Same Street is open to any adult in the UK, including family members and carers who want to find support or community.
Do residents need to be tech-savvy?
No. Same Street is designed specifically for older people — large text, simple navigation, warm language. If a resident can send a text message, they can use Same Street. Staff can help residents get set up initially.
What devices does it work on?
Any device with a web browser — phone, tablet, laptop or desktop. No app download needed.
What if a resident passes away?
We delete accounts within 30 days of being notified by a family member or care home at carehomes@samestreet.co.uk. This is documented in our privacy policy.
Does this support our CQC outcomes?
Yes. Same Street is designed to support resident wellbeing and social engagement — both of which are relevant to CQC quality-of-life outcomes. As residents build connections and participate in the community, this activity can be referenced in your wellbeing records.
Ready to find out more?
Email us and we'll respond within one working day with everything your team needs.
carehomes@samestreet.co.uk