Contact Us — Same Street
We'd Love to Hear From You 🧡
Whether you're a care home resident, a family member, a carer, or an organisation interested in working with us — we're here to help.
Get in Touch
📧 Email: hello@samestreet.co.uk
📮 Post: Monomark House, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
We aim to respond to all enquiries within 2 working days.
What Can We Help With?
For residents and members
- Help using Same Street
- Reporting a concern about another user
- Deleting or changing your account
- Any questions about how the platform works
For family members and carers
- Helping a loved one get started on Same Street
- Understanding how we keep residents safe
- Reporting a safeguarding concern
For care homes and organisations
- Care home partnership and pilot enquiries
- Data processing agreements
- Press and media enquiries
- Grant and funding discussions
Data Requests
If you would like to request, update, or delete your personal data, please use our dedicated Data Request Form:
Urgent Support
Same Street is not a crisis service. If you or someone you know needs urgent support:
- 🆘 Samaritans: 116 123 (free, 24/7, any time)
- 🆘 Age UK helpline: 0800 055 6112
- 🆘 NHS urgent mental health: 111 (option 2)
- 🆘 Emergency services: 999
Safeguarding Concerns
If you have a concern about the safety or welfare of a Same Street member, please email us immediately at hello@samestreet.co.uk with the subject line "Safeguarding Concern".
We take all safeguarding reports seriously and will respond within 24 hours on working days.