Contact Us — Same Street
We'd Love to Hear From You 🧡
Whether you're a care home resident, a family member, a carer, care home staff, or an organisation interested in working with us — we're here to help. Use the right inbox below so we can get back to you as quickly as possible.
Get in Touch
☎️ Same Street verification line: 0330 175 5553(used when we call care homes to confirm new staff members work there)
📮 Post: Monomark House, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
We aim to respond to all enquiries within 2 working days.
Who are you? Find the right inbox.
Residents and platform members
Login issues · account help · reporting a concern · how the platform works · deleting your account
Family members and carers
Helping a loved one get started · understanding how we keep residents safe · account questions
Care home staff
Operational concerns · immediate platform assistance · onboarding support · questions about how Same Street works in your home
General enquiries · investors · press · partnerships
Anything that doesn't fit the above — business queries, funding, media, introductions
Volunteering — Wisdom Bridge or Digital Neighbour
Enquiries about volunteering in person or digitally with care home residents
Privacy and data requests
GDPR requests · data subject access · consent queries · requesting, updating or deleting your personal data
Or use our dedicated form: Submit a Data Request
Accessibility feedback
Accessibility complaints · WCAG feedback · requesting content in an alternative format
Safeguarding Concerns
If you have a concern about the safety or welfare of a Same Street member, please email us immediately at safeguarding@samestreet.co.uk with the subject line "Safeguarding Concern".
We take all safeguarding reports seriously and will respond within 24 hours on working days.
Urgent Support
Same Street is not a crisis service. If you or someone you know needs urgent support:
- 🆘 Samaritans: 116 123 (free, 24/7, any time)
- 🆘 Age UK helpline: 0800 055 6112
- 🆘 NHS urgent mental health: 111 (option 2)
- 🆘 Emergency services: 999