Accessibility Guide
Making Same Street work for you
Same Street is designed to be accessible to everyone, including people with visual impairments, motor difficulties, cognitive differences, and hearing impairments. We are committed to meeting the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard.
What we support
- Keyboard navigation throughout the platform
- Screen reader compatibility
- Resizable text without loss of functionality
- Sufficient colour contrast throughout
- All form fields and interactive elements are labelled
Navigating this page
Mouse: Click any toggle, checkbox, or button to make changes. Click Save changes when done.
Keyboard (Windows & most browsers): Press Tab to move forward. Press Shift+Tab to go back. Press Space or Enter to activate a toggle or checkbox. Press Escape to close any tooltip.
Keyboard (Mac — Safari only): Go to Safari → Settings → Advanced → tick "Press Tab to highlight each item on a web page." Then Tab and Shift+Tab will work as above.
Reasonable adjustments
Under the Equality Act 2010, we are committed to making reasonable adjustments so disabled people can access Same Street on an equal basis. If you need information in a different format, help navigating the platform, or have any other access need, please get in touch.
Known limitations
We are aware of some areas still being improved. If you encounter any difficulty, please contact us and we will prioritise a fix.
Contact us
Email: accessibility@samestreet.co.uk
We aim to respond to all accessibility requests within 5 working days.
Enforcement
If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com or on 0808 800 0082.