Frequently Asked Questions
Who is Same Street for?
Same Street is for people living in UK care homes who want to form new connections, share their story, feel understood and less lonely.
Is it free to join?
Yes, completely free. There are no charges, subscriptions, or hidden costs.
Is Same Street safe?
Yes. Same Street is gently moderated and we take safeguarding seriously. We never sell your data and we do not display advertising.
Can family members or carers help a resident sign up?
Absolutely. If you are helping a resident access Same Street, we are happy to assist. Get in touch at hello@samestreet.co.uk
What can I do on Same Street?
You can make friends, share your story and life experiences, join group discussions and events, offer lifetime advice to younger people through Wisdom Bridge, ask for a listening ear, and plenty more.
How do I report something that concerns me?
If you see something that worries you, please contact us straight away at hello@samestreet.co.uk. We respond within one working day.
I am a care home manager. How can Same Street help my residents?
Same Street gives residents a safe space to socialise and connect beyond the care home walls. If you would like to recommend it to residents or have any questions, we would love to hear from you at hello@samestreet.co.uk
Is Same Street available across the whole of the UK?
Yes. Same Street is available to care home residents, families, and community members across England, Scotland, Wales, and Northern Ireland.
Can I use Same Street if I am not in a care home?
Yes. Same Street is open to any adult in the UK. Family members, carers, and community members are all welcome to join and connect.
What is Wisdom Bridge?
Wisdom Bridge is a feature on Same Street that connects older members who have life experience to share with younger people seeking guidance. It is a way to feel useful, valued, and connected across generations.
How does Same Street protect elderly users from scams?
We have a published safeguarding policy, gentle moderation, and built-in scam awareness guidance. We never ask for money and we actively remove anyone who does. If something feels wrong, contact us immediately at hello@samestreet.co.uk
Does Same Street support CQC requirements?
Yes. Same Street supports resident social engagement and quality of life — both relevant to CQC single assessment framework outcomes. Care homes can reference resident activity on Same Street in their wellbeing records.
Can a GP or social prescriber refer someone to Same Street?
Yes. Same Street is designed to be compatible with social prescribing. If you are a GP, social prescriber, or link worker, you can recommend Same Street as a free community resource for isolated or lonely patients.
What happens to my account if I move care homes?
Nothing changes. Your account, friends, and conversations stay exactly as they are. Simply update your location in your profile settings.
Is Same Street free for families and carers?
Yes, completely free. There are no charges for residents, family members, carers, or community members.
How is Same Street different from Facebook or other social media?
Same Street is built specifically for people in or connected to UK care homes. There are no algorithms pushing content at you, no advertising, and no data sold to third parties. It is a quiet, safe space built on shared life experience — designed for genuine human connection, not endless scrolling.
How do I report a safeguarding concern?
Email safeguarding@samestreet.co.uk or hello@samestreet.co.uk immediately with the subject line 'Safeguarding Concern'. We respond within 24 hours on working days. If someone is in immediate danger, call 999.