Accessibility Statement — Same Street
Last updated: 7 June, 2026
Our Commitment
Same Street is committed to making our website accessible to everyone, including people with disabilities, older people, and those who are less confident with technology.
We want every care home resident in the UK to be able to use Same Street, regardless of their physical or cognitive abilities.
Why Accessibility Matters to Us
Most of our users are elderly people living in UK care homes. Many are using the internet for the first time, or returning to it after years away. Some live with visual impairments, hearing loss, reduced motor control, or early cognitive change. For these users, a website that is hard to read, hard to navigate, or confusing to use is not just an inconvenience — it is a barrier to connection and companionship.
That is why accessibility is built into Same Street from the start — large text, high contrast, simple layouts, keyboard navigation, and screen reader compatibility. We do not treat accessibility as a compliance checkbox. We treat it as a core part of making Same Street work for the people who need it most.
What This Statement Covers
This accessibility statement applies to samestreet.co.uk and all pages within it.
How Accessible Same Street Is
We have designed Same Street with accessibility in mind. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard.
What works well
- Clear, large readable text throughout the site
- High contrast between text and background colours
- Simple, uncluttered page layouts
- Descriptive link text (no "click here" links)
- The site can be navigated using a keyboard
- Pages work on mobile phones and tablets as well as desktop computers
- We do not use flashing or rapidly changing content
- Emergency support (Samaritans 116 123) is prominently displayed on every page
Known limitations
We are aware of the following limitations and are working to address them:
- Some images may not have full alternative text descriptions yet
- Some older PDF documents may not be fully accessible
- Video content, where used, may not yet have full captions or transcripts
We are actively working to address these issues as we develop the platform.
What We Are Doing
We are committed to continuous improvement of our accessibility. This includes:
- Regularly reviewing our site against WCAG 2.1 AA guidelines
- Testing our platform with users who have a range of needs
- Acting on feedback from users who experience difficulties
Feedback and Contact
If you experience any difficulty accessing any part of Same Street, or if you need information in a different format, please contact us:
📮 Monomark House, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
We aim to respond to accessibility feedback within 5 working days.
If you are a family member or carer helping a resident access Same Street and need assistance, we are happy to help. Please get in touch using the contact details above.
Enforcement
If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS):
📞 0808 800 0082
Technical Information
Same Street is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Same Street is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Our primary colour combination (white text on dark green background) achieves a contrast ratio of 13.45:1, exceeding the WCAG 2.1 AAA requirement of 7:1.
How We Tested This Website
This statement was prepared on May 20, 2026. Last reviewed and retested on June 7, 2026 using WebAIM WAVE automated audit tool. The homepage achieved a score of 9.9 out of 10 with zero errors and zero contrast errors detected.
We will review and update this statement annually or whenever significant changes are made to the website.